By purchasing from Eyes Equipment Sales, LLC, you are agreeing to these terms and conditions.

1) Returns: Accepted within 90 days from the date of delivery.

  • Failure to install and use the equipment according to manufacturer specifications found in the user’s manual results in the void of the return policy and a forfeit of refund.
  • Returns are calculated based on the original payment minus all shipping costs and a 15% restock fee. If the item is dead on arrival (DOA) or damaged due to failure, shipment, etc., the 15% restocking fee won’t apply to you.
  • Refunds are processed within 10 business days of receipt of returned product.
  • No returns on items ‘sold for parts’ or described as ‘non-functional’.
  • All items have a warranty as long as they stay in the USA. Warranty will be voided for international items.
  • All of our working equipment will have a warranty sticker, if for whatever reason this sticker is taken off; the warranty will be void automatically. *** Please report to us first before you open the unit.***

2) Shipping – Ground items ship within 2-3 business days after payment has cleared. Freight items will ship within 3 business days unless we contact you to give us more days if we have a delay on your order. All packages will have a signature required.

  • Damage – If your item arrives damaged contact us immediately to receive a replacement or refund.
  • Preset shipping costs only apply to deliveries within the continental United States. We don’t ship internationally.
  • Freight – All freight items are delivered outside/curbside. Delivery of freight items to residences, limited truck access, inside, or up/downstairs includes additional fees and must be arranged with your salesperson before you place the order for an extra cost.

3) Software – Software and licensing are not included with your purchase unless specified in the product listing.

  • Software compatibility and equipment installation are the buyer’s responsibility.
  • Contact your product’s manufacturer or your technician with any questions about compatibility or installation.

4) Payment – Payments must be received within 7 days or your order will be canceled and relisted.

  • We accept checks, wire transfers, or credit/ debit card payments.
  • We also offer financing through a third-party loan company (Partners Capital Group).
  • Contact us before you make the purchase so we can get you in contact with the loan company and get you financing promotions from them.